Shipping policy
Shipping policy
Thank you for visiting and shopping at Prsnlplg.
Following are the terms and conditions that constitute our Shipping Policy. All our packages are shipped with our partners DHL, FedEx and DPD. During the holiday season and peak periods we may use different shipping providers.
Shipment processing time
Orders are typically processed within 2–8 business days.
Orders containing multiple items may be shipped separately to ensure faster delivery and minimize delays.
After placing your order, you will receive an order confirmation email. If an item is out of stock, our team will notify you.
Upon request, we may provide photos or videos of your item(s) before shipping. Once your order has been processed and shipped, tracking information will be provided within 24–48 hours.
Shipping Time
Europe: 8-14 days
North America: 6-13 days
South America: 10-18 days
Asia: 2-4 days
Oceania: 4-10 days
We offer worldwide shipping for our products, but please note that we cannot guarantee delivery times and cannot be held responsible for any delays that may occur as a result. We use third-party shipping companies to deliver our products. If there is a delay you will also immediately be notified by our team about the delay.
All orders are shipped to the address provided by the customer at checkout. Customers are responsible for ensuring their shipping details are correct and for notifying us of any address changes before dispatch. Once an order has been shipped to the address provided, our obligation is fulfilled and we cannot be held liable for parcels delivered to an outdated or incorrect address.
Custom fees
We do everything possible to avoid any custom fees, ensuring a seamless international shipping experience for our customers. In the rare instances where custom fees do occur, rest assured that we will cover 100% of the charges. You can shop with confidence, knowing that any unexpected custom fees, import duties, or taxes will not result in additional costs for you. Our dedicated customer support team will keep you informed and assist with any necessary payment process, ensuring transparency and peace of mind throughout. Your satisfaction is our priority, and we continuously work to improve our shipping process to provide you with the best possible service.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Any changes must be requested prior to dispatch.
Once tracking information has been provided, customers may request delivery changes directly with the shipping carrier using the carrier’s website, app, or customer service, where available. Relevant contact details provided at checkout, such as the customer’s phone number or email address, may be used by the carrier solely for delivery-related communication and to facilitate such requests.
We are not responsible for orders delivered to incorrectly provided or outdated addresses where the information supplied at checkout was inaccurate